End User Computing. Supported Onsite, Every Working Day.
PC Solutions provides onsite technical teams who manage the day to day performance of laptops, desktops and peripherals after deployment, so end users stay productive without escalating every issue to a remote desk.
Support That Sits Where the Users Are
Devices are procured, imaged and rolled out once. They are used, and they run into problems, every day after that. PC Solutions places onsite technicians who handle that ongoing reality directly, resolving issues face to face where that is faster than a remote ticket, and escalating to the IT Service Desk when specialist support is needed.
What We Deliver
Onsite break-fix support
Hands-on troubleshooting and repair for laptops, desktops and peripherals.
Device performance management
Monitoring and resolving recurring performance issues before they affect productivity.
Peripheral and print support
Onsite support for printers, scanners and other shared office equipment.
Asset tracking and refresh coordination
Maintaining an accurate device inventory and flagging units due for refresh.
Onboarding and
offboarding support
Device setup and handover for new joiners and secure recovery when staff leave.
Escalation to the
Service Desk
Structured handoff for issues that need specialist or remote resolution.
Available as Managed Services, Time and Material or Staff Augmentation. See Engagement Models.
To discuss onsite end user computing support for your organisation, contact our team