Managed Services, SLA based
Managed Services. One SLA, One Point of Accountability.
Under this model, PC Solutions takes ownership of the agreed outcome, not just the hours worked, so the client manages one relationship instead of a roster of individual resources.
What We Deliver
SLA definition and governance
Agreed service levels set at the start of the engagement and tracked throughout.
Proactive issue prevention
Monitoring and maintenance designed to prevent issues, not only resolve them.
Continuous improvement
Service improvement built into the engagement, not treated as a separate exercise.
Performance reporting and reviews
Regular reporting against SLA, with structured review cycles.
Single point of escalation
One accountable owner for the outcome, regardless of how many resources are involved.
Describe Your Requirements
To discuss a managed services contract for your environment, contact our team.