Managed IT. Proactive Management. Not Break-Fix.
PC Solutions provides proactive managed IT services — monitoring, maintaining and optimising enterprise infrastructure to prevent issues before they affect operations, under defined SLAs with full governance and reporting.
Managed IT Services
Infrastructure monitoring and management
 24×7 monitoring of servers, storage, networking and virtualisation environments with automated alerting and defined escalation
Patch and update management
Scheduled patching of operating systems and software across the managed environment, with change management governance
Capacity management
Ongoing monitoring of capacity utilisation with proactive recommendations for expansion before thresholds are reached
Incident and problem management
ITIL-aligned incident resolution and root cause analysis to eliminate recurring problems
Change management
Structured change assessment, approval and implementation to reduce operational risk from infrastructure changes
SLA reporting and governance
Regular reporting against agreed service levels with clear accountability for performance
Move From Reactive to Proactive IT Management
To discuss managed IT services for your environment, contact our team.