Event and Alert Management
Event and Alert Management. Triaged and Escalated, Not Just Logged.
PC Solutions classifies and prioritises every network event raised by our monitoring systems, so the right issue reaches the right team without getting lost in noise.
Not Every Alert Needs the Same Response
A monitoring system that raises every event with equal urgency is as unhelpful as one that raises none. PC Solutions applies defined priority and impact criteria to every event, so critical issues are escalated immediately and low priority ones are handled without disrupting the team.
What We Deliver
Event classification
Every event is triaged against defined priority and
impact criteria as it is raised.
impact criteria as it is raised.
Client notification
Defined notification protocols keep client stakeholders
informed for priority incidents.
informed for priority incidents.
Escalation management
Structured escalation paths to the right specialist team, onsite or offsite, based on issue type.
Alert correlation
Related alerts across devices are correlated to identify the root cause rather separate incidents.
Available as Managed Services, Time and Material or Staff Augmentation. See Engagement Models.
To discuss event and alert management for your network, contact our team.