Network Operations Centre. 24x7 Visibility. Rapid Response.
PC Solutions operates a Network Operations Centre that provides round-the-clock monitoring, event management and fault resolution for enterprise and government networks, ensuring operational continuity and minimising the impact of network incidents.
One NOC, Four Functions
Offsite delivery from the NOC covers everything that can be seen and acted on remotely. The work breaks down into four functions, watching the network, triaging what it finds, resolving what can be resolved without a site visit and, for clients who want it, building a NOC of their own. Where a fault needs physical access, a cable, a device, a rack, the NOC hands off directly to our onsite Network Management team, so the two operate as one service rather than two separate vendors.
What We Deliver
Network and Performance Monitoring
24×7 monitoring of devices, links and services, tracking both hard failures and gradual performance degradation.
Event and Alert Management
Triaging, classification and escalation of every network event according to defined priority and impact criteria.
Fault Isolation and Resolution
Rapid identification of fault location, resolved remotely where possible, escalated to onsite teams where it cannot be.
NOC Design, Build and Reporting
Design and commissioning support for clients building their own NOC, and SLA based performance reporting for both.
Why PC Solutions
- 24x7 operations : The NOC operates round the clock, every day of the year.
- Unified with onsite : Direct handoff to our onsite Network Management team for anything that needs a physical presence.
- Structured governance : Every offsite engagement follows the same CMMI Level 3 delivery discipline as our onsite operation.
Discuss Your Requirements
To discuss NOC services or a network monitoring assessment, contact our team.